Terms and conditions

Your Information

To understand how, where and who uses your information view our privacy policy.

If you accept a booking, you are deemed to have read and understood these terms and conditions
You must not accept a booking unless you understand and agree with these terms and conditions

Currency

All rate are charged in Australian Dollars

Group Bookings terms & Conditions - Click Here

If you are making a group booking please refer to these Terms & Conditions

Confirming you reservation

Once you click 'book now' your order will be confirmed and an e-mail will be sent to you. 
You must present the email on arrival at your accommodation.
If you do not receive an email contact us.

At Check In

To prevent fraud the snow accommodation provider will require your voucher which needs to be signed and dated at the accommodation.  In addition, you will be asked to provide photo ID that matches the identity on the voucher.  A record and/or copy of your photo ID will be retained by the accommodation provider to verify your identity in the event of a dispute and reduce the possibility of credit card fraud.  Your credit card details are not supplied to any accommodation providers and therefore you may be requested by the accommodation provider to cover any additional expenses during your stay.

Age Requirements

You must be over 18 years old to book a Click4snow holiday.

Accuracy and Information

Although we make every effort to ensure all information displayed on our site is accurate, a considerable amount of information is accessible by the accommodation users.  We are therefore unable to guarantee the accuracy of all information.   In addition every effort is made to guarantee the site is free of errors or faults. We reserve the right to change information displayed on our site (including these terms and conditions) at any time without notice to you.

Amendments & Cancellations

All amendments and cancellations must be done in writing.  Please contact customer service via the contact page 'click here'. Whilst we will make every effort to assist you we can't guarantee amendments can be made. Cancellation policies vary between all accommodation providers, please check the hotel page or your booking voucher to see the cancellation policy of the accommodation of your booking. If you fail to cancel your booking and do not check-in you will forfeit the full booking amount. An administration fee of $20 will be payable for any amendments and cancellation of your booking, this is in addition to the cancellation charges of the accommodation provider. The only way to avoid amendment fees is to increase the length of your booking.

Note: A Cancellation must be confirmed back to you by one of our consultants. If you have not received a confirmation of the cancellation within 24 hours after submission, it means we have not received it and you must resubmit it.

Fairness and Complaints

At Click4snow we will try to respond and solve your dispute or complaint within 3 working days.  All correspondents should be posted to Customer Service, Click4snow, Po Box 243, Bondi Rd, Bondi, NSW, 2026,  via e-mailed to customerservice@click4snow.com or fax +61 2 9212 1877.

Copyright

Images and content on Click4snow may not be copied, saved or used in any format.  Most images are licensed to Click4snow by Jib Photographers.  To commission any photographs please contact Jib directly via the website www.jib.com.au.

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